❓ Frequently Asked Questions
fb788 — answers to all your questions are right here
From withdrawals to bonus wagering, account verification to responsible gaming rules — whatever question you have about fb788, you will find a clear answer on this page.
Whether you are new to fb788 or have been with us for a while, some questions come up for everyone. On this FAQ page we cover four key topics in detail: withdrawals, responsible gaming, account verification, and the welcome bonus. Each answer is written in plain language so you can make decisions quickly. If your question is not on the list, reach out to our 24/7 live chat support.
Detailed Q&A
fb788 FAQ
Withdrawals
After submitting a withdrawal request at fb788, your money typically arrives in your mobile wallet within 15 minutes to 2 hours. This applies to bKash, Nagad, Rocket, and Upay. Our payment team stays active late at night and during busy periods, so delays are rare. If you experience an unusual delay, let us know via live chat.
Yes, but you must meet the wagering requirement first. For the welcome bonus, you need to wager 15 times the bonus amount — for example, if you receive a ৳1,200 bonus, you must complete a total of ৳18,000 in wagers before the bonus winnings become withdrawable. After the requirement is met, the withdrawal process works normally.
No. At fb788, withdrawals are only sent to a mobile wallet account registered in your own name. This rule is strictly enforced to ensure security and prevent fraud. If the name on your gaming account does not match the name on the wallet, the transaction may be rejected.
The minimum withdrawal limit at fb788 is ৳800. Requests below this amount cannot be processed. Please only request a withdrawal once your balance exceeds ৳800. This minimum applies equally across bKash, Nagad, Rocket, and Upay.
fb788 currently supports withdrawals via bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet, but you do not need a Dutch-Bangla Bank account to use it — a registered Rocket app account is enough. The minimum deposit and withdrawal limits apply to all methods.
Responsible Gaming
Yes. As part of fb788's responsible gaming features, you can set your own deposit limit. This prevents you from depositing more than a set amount within a chosen time period. Lowering the limit takes effect immediately, but increasing it may involve a waiting period. Contact support for more details.
A cooling-off period means temporarily closing your account for a set time. Self-exclusion means removing yourself from the platform for an extended period. To use either option, contact fb788's 24/7 live chat or email [email protected]. Our team will act quickly and accept your request without any questions.
Online gaming is an entertainment activity for adults. To protect young people, fb788 strictly provides its services only to users aged 21 and above. Age is confirmed during account registration and verification. Anyone under 21 cannot open an account, and any such account identified will be closed immediately.
If you feel that gambling is getting out of control, reach out to fb788's support team first — via live chat or at [email protected]. We will assist you without judgment. It can also help to speak with a trusted family member or a mental health professional. You can find more information on fb788's responsible gaming page.
Some common signs include: wagering more than you can afford, chasing losses by playing more, losing focus on family and work, being unable to stop playing, and hiding your gambling. If you notice these signs, take a break and contact support. Acting early is the most effective approach.
Account Verification
This is a core security requirement. fb788 verifies that the name on your gaming account matches the registered name on the mobile wallet used for deposits or withdrawals. This prevents fraud through third-party accounts and keeps your funds secure. Transactions may be blocked if the names do not match.
Yes. fb788 uses SSL encryption to protect all personal information. Any ID or documents you submit are used solely for verification purposes and are not shared with third parties. You can find the full details of our privacy practices on our privacy policy page.
fb788 may request verification before your first significant withdrawal or if unusual activity is detected on your account. This is a standard security process. Providing accurate information promptly allows the process to complete quickly, and your account continues to operate normally.
The reason for rejection is usually communicated — for example, an unclear photo, a name mismatch, or an expired document. In this case, contact live chat or email [email protected] with a description of the issue. Resubmitting the correct documents resolves most cases quickly. The support team can assist in Bengali.
Welcome Bonus
For fb788's welcome bonus, the wagering requirement is calculated only on the bonus amount, not the deposit amount. For example: if you deposit ৳1,000 and receive a 120% bonus of ৳1,200, you must wager 15 times that bonus — a total of ৳18,000 — before you can withdraw the bonus winnings.
Yes. If you no longer want to keep an active bonus, you can request cancellation via live chat or at [email protected]. Keep in mind that cancelling a bonus will remove both the unused bonus amount and any winnings earned from that bonus. Your original deposit amount will remain intact.
Yes, every bonus has a set expiry period. If the wagering requirement is not met within that period, the bonus and any winnings earned from it may be removed from your account. It is a good idea to check the expiry date when claiming a bonus. See fb788's terms and conditions for full details.
Generally, wagers on slots, crash games, and most casino games count toward the wagering requirement. However, some games such as certain live table games may contribute partially or not at all. Check fb788's terms and conditions or ask via live chat for the exact list.
fb788's welcome bonus is 120% of your first deposit, up to a maximum of ৳5,000. So if you deposit ৳10,000 or more, you will receive a ৳5,000 bonus and your total balance will be ৳15,000. You must activate the bonus offer before making your first deposit. The minimum deposit to qualify is ৳500.
fb788's welcome bonus is available once per player. If multiple people from the same household attempt to claim the bonus using the same device, IP address, or household, the platform's system may detect this. Accounts found to be misusing bonuses may be reviewed.
Still have questions?
Log in to fb788
Chat with us
fb788's support team is available 7 days a week, 24 hours a day to assist you in Bengali and English. Reach us via live chat or email — get a response quickly.
Live Chat — 24/7